Customer FAQs
Our customer service team is always here to assist.
Common refund and cancellation questions
Refunds and Cancellations
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of us receiving your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. If you have any questions, please email us at syoung@springfieldwoodart.com; or, call us at 501-307-5256..
Any order that is not a special order or customer order can be cancelled prior to shipping the order. Please call us at 501-307-5256 to cancel an order. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days.
If you need to exchange an item
Returns and Exchanges
You may return any art piece within 14 days of receiving the work. We cannot accept returns on special orders. This includes any one-of-a-kind pieces, or any production pieces that have been customized to your specifications.
If you wish to make a return, please email us at syoung@springfieldwoodart.com; or, call us at 501-307-5256.
Here is the simple process for returning an item
- Contact us by calling 501-307-5256 to obtain return instructions.
- Repack the product in its original packaging materials. If the product is damaged in return transit due to packaging error, you will be responsible.
If you are returning a product because it was defective or we shipped you an item that you did not order, Springfield Wood Art will pay the return-shipping costs.
Please inspect your art when it arrives. If anything has been damaged in transit contact us at 501-307-5256. Please retain all of the original packing materials.
Commonly Asked Questions About Our Business
Aside from classes at local supplier’s stores, none. Our skills are truly a God-given talent that he has allowed us to hone over time.
Yes, we finish all of our cutting boards with food safe oils and waxes. Additionally, they are constructed with waterproof glues.
You can follow us on Facebook at Springfield Exotic Wood Art, Instagram.
Yes; you can provide us with your unique design and, following a personalized consultation with one of our woodworkers, we can build your personalized board.
.
You can follow us on Facebook at Springfield Exotic Wood Art, Instagram.
Our site is hosted by on a secure domain by a provider who follows standard data protection rules and regulations. Additionally, we take steps to ensure your contact information and payment details are secure.
All items sold by Springfield Wood Art are custom made in our woodworking shop in Dallas, TX. We source rough cut wood locally from various suppliers as well as harvest trees in a selective cutting method which allows us to personally inspect each tree prior to harvesting to minimize environmental impact.
We accept all major credit cards.
Credit card, Cash App using SpringfieldWoodArt, Cash, and Venmo.
Yes, we can deliver anywhere in the continental US, shipping and delivery cost vary by zip code and shipping method customer agrees upon.
No, because our products are custom made and unique to our clientele, to ensure personalized attention to customer request, we only offer our products through Springfield Wood Art controlled delivery channels.
There is no minimum or maximum purchase amount. However, we do encourage customers to strive for a maximum purchase amount.